GG Enterprises Ltd. Exchange and Refunds Policy

Effective Date: 2024-11-29

1. Product Quality

GG Enterprises Ltd. is committed to providing high-quality salon products. We take care to ensure that all products are shipped in perfect condition.

2. Damaged or Defective Goods

• If you receive damaged or defective goods, please contact our customer support team within [1] day of delivery. In case it is outside Cuttack / Bhubaneswar.
• Please provide your order number and photographic evidence of the damage or defect.
• We will arrange for a replacement or issue a full refund, including any shipping costs, at our discretion.

3. Incorrect Items

• If you receive an incorrect item, please contact our customer support team within [1] day of delivery.
• Please provide your order number and details of the incorrect item received.
• We will arrange for the correct item to be shipped to you and provide a return label for the incorrect item.

4. Change of Mind Returns

• As we supply professional salon products, we generally do not accept returns for change of mind.
• However, we may consider returns on a case-by-case basis within [1] day of delivery, provided the products are unopened, unused, and in their original packaging.
• A restocking fee of [4%] may apply to approved change of mind returns. Return shipping costs are the responsibility of the customer.

5. Exchanges

• We are happy to exchange products for a different size or variant, subject to availability.
• Please contact our customer support team to arrange an exchange.
• The customer is responsible for any difference in price and return shipping costs.

6. Refunds

• Refunds will be processed to the original payment method used for the order.
• Please allow [2] business days for the refund to be credited to your account.

7. Contact Information

For any questions regarding exchanges or refunds, please contact our customer support team at [insert contact information, e.g., [email address removed] or phone number]. 9861016090, admin@wella.gg-e.com, admin@schwarzkopf.gg-e.com

8. Changes to this Policy

GG Enterprises Ltd. reserves the right to amend this Exchange and Refunds Policy at any time. Any changes will be communicated to clients in writing.